REFUNDS AND EXCHANGES
Refunds and exchanges of movie ticket(s) are available in certain limited circumstances. Movie tickets purchased through the Services include a non-refundable Convenience Fee. Before purchasing your movie ticket(s) we urge you to confirm the title, time, location and quantity of tickets for the movie you wish to see.
A refund will return the value of the movie ticket(s) you purchased using the Services to the method of payment used for the transaction, minus the per-ticket Convenience Fee and subject to certain eligibility restrictions as described below. Amounts paid with gift cards will not be refunded; instead, amounts paid with gift cards will be credited for future ticket purchases. If a promo code is used to purchase a ticket, the amount paid with the promo code will be forfeited, and will not be refunded. In certain cases, special promotions will be offered for free or discounted tickets or Convenience Fees, even without
Instead of a refund, you may wish to exchange your movie ticket(s) for another movie and/or show time. Exchanging your movie ticket(s) will allow you to keep the movie ticket price and the per-ticket Convenience Fee. Amounts paid with gift cards can be used for exchanges. If a promo code is used to purchase a ticket, the amount paid with the promo code will be forfeited, and cannot be used for an exchange. In certain cases, special promotions will be offered for free or discounted tickets or Convenience Fees, even without the use of a promo code; in such cases, such free (or discounted portions of) tickets or Convenience Fees cannot be used for an exchange.
You are eligible for a refund (minus any Convenience Fees) or exchange only if you: (i) are seeking a refund or exchange of an entire order (i.e. no partial refunds or exchanges), (ii) initiated the refund or exchange within the refunds and exchanges eligibility period prior to show time for the earliest show time of any of the movie tickets included in your purchase, (iii) used a credit card, or a gift card (except that gift cards purchases can be exchanged but not refunded) to pay for the transaction, and
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